At SDM Parts, we stand behind the quality of our Maxitrol gas fireplace spare parts, including GV60 systems, GV34 electronics, GV32 and GV36 valves, and more. All products are covered by a 2-year EU legal guarantee, effective from the date of delivery. If a product is defective, does not match its description, or is unsuitable for its intended purpose, we will repair, replace, or refund it at no cost to you. To initiate a claim within two years, please register using our online return form at www.sdmparts.eu/return-form, providing your order details and a description of the issue. For defects identified within the first year, we presume the fault existed at delivery unless proven otherwise; after the first year, you may need to demonstrate the defect was present from the start. For assistance, contact us at sales@sdmparts.eu, and our team will ensure a prompt resolution to keep your fireplace functioning perfectly.