Exchange & Return Policy

At SDM Parts, we strive to make returns and exchanges as smooth and transparent as possible. Whether you ordered the wrong component or need to initiate a warranty claim, our return process is fully managed through our dedicated fulfillment partner.

1. 30-Day Return Policy (Consumers / B2C)

We offer an extended 30-day return window for consumer buyers (B2C) residing within the EU/EEA:

• Withdrawal Window: You have 30 days from the date of physical delivery to register your return via our portal.
• Return Shipping: Once registered, you must ship the item back to our fulfillment center within 14 days.
• Condition of Returned Goods: Items must be unused, uninstalled, and in their original, undamaged packaging.
• Important Gas Safety Note: For safety reasons, gas-carrying components or electrical controls that show signs of mounting, installation, or gas flow cannot be accepted for standard returns unless covered by a valid defect/warranty claim.
• Return Shipping Costs: Unless an item is defective or delivered incorrectly, the customer is responsible for return shipping expenses.

2. Refunds & Processing

Once your return arrives at our warehouse and passes quality inspection, we will issue a full refund (including standard outgoing delivery costs, if applicable) within 14 days of receiving the returned item. Refunds are processed back to your original payment method.

3. B2B & Commercial Orders

Purchases made by registered trade clients, commercial entities (B2B), or under special dealer arrangements are excluded from the statutory 30-day right of withdrawal. For trade returns or exchange inquiries, please contact our support team directly at sales@sdmparts.eu prior to returning any products.

4. Defective Goods & 2-Year Warranty

All genuine components sold by SDM Parts carry a 2-year legal warranty against technical defects present at delivery:

• If you receive a faulty part or an item damaged during transit, please contact us immediately at sales@sdmparts.eu or register the claim through our portal with photos/videos of the defect.
• For valid defect claims, SDM Parts will provide a pre-paid shipping label and offer a free replacement or full refund.
• Scope of Warranty: Our warranty covers hardware replacement or refund only. It does not cover secondary costs, diagnostic fees, technician labor, or system downtime.

5. Return Address

All authorized returns must be shipped directly to our fulfillment center:

Boxxl Fulfilment (Attn: SDM Parts Returns)
Ondernemingsweg 70
2404 HN Alphen aan den Rijn
The Netherlands

Need assistance finding the right replacement part before placing an order? Contact our technical team via email at sales@sdmparts.eu or via WhatsApp!