At SDM Parts, we keep critical gas fireplace components moving. Unlike online brokers or dropshippers, we hold our own physical inventory as an authorized Maxitrol® reseller. Every listed part is stocked in our central European fulfillment hub, ensuring reliable, professional handling from order to delivery.
All orders are packed and shipped directly from our dedicated logistics center:
Boxxl Fulfilment
Ondernemingsweg 70
2404 HN Alphen aan den Rijn
The Netherlands
Dispatch Schedule: Orders placed on business days before 12:00 CET are dispatched the same day (Monday through Friday).
Weekend / Holiday Orders: Orders placed after 12:00 CET on Friday or over the weekend will be dispatched on the following business day.
Calculated at Checkout: Shipping costs vary based on the destination country and parcel weight, and are calculated automatically during checkout before you complete payment.
EU VAT & Taxes: For EU customers, applicable local VAT is included in the final price. Valid B2B accounts can apply their EU VAT ID at checkout for reverse-charge tax exemption.
We ship via reputable courier networks (such as PostNL, DHL, and DPD) using standard tracked parcel services. Please note that these timelines are estimates and depend on local courier performance:
| Destination Region | Estimated Delivery Time |
| The Netherlands & Belgium | 1 – 3 Business Days |
| Germany, Austria & Luxembourg | 2 – 5 Business Days |
| Rest of European Union (EU) | 3 – 7 Business Days |
| Norway & Switzerland | 4 – 8 Business Days (Subject to local customs clearance) |
| United Arab Emirates (UAE) | 5 – 9 Business Days |
Note: We currently do not ship to the United Kingdom due to local UK VAT regulations.
Peak Winter & Christmas Holiday NoticeGas fireplace parts are in highest demand during the cold winter months, particularly between November and January.
During the holiday season (around Black Friday, Christmas, and New Year):
Courier Congestion: International postal and courier networks experience severe volume spikes, leading to inevitable transit delays across Europe.
Order Early: If you require a replacement receiver, remote, or valve to heat your home or service a client’s fireplace before Christmas, we strongly advise placing your order well in advance.
No Express Deliveries: We ship exclusively via standard tracked services to keep shipping costs fair. We cannot guarantee fixed delivery dates during holiday peak periods once a package is with the carrier.
Track & Trace: As soon as your order is scanned at our warehouse, you will receive an automated email containing your tracking link.
Shipment Protection: Every package is shipped in secure, protective packaging suited for delicate electronics and gas components.
Inspecting Package Upon Arrival: Please inspect your package upon receipt. If the outer shipping box arrives severely damaged, notify the delivery agent or contact us within 48 hours at sales@sdmparts.eu.
If you have questions about tracking or international shipping options outside our listed destinations, reach out to our team:
Email: sales@sdmparts.eu
WhatsApp Support: +31 10 850 4937
